Legal
Terms & Conditions
Last updated 2026
Overview
These Terms and Conditions govern the provision of specialized wedding transport services by BeChauffeured ("we," "us," or "our") to the client ("you" or "your"). By booking our services, you agree to these terms.
1. Booking, Payment & Balances
All bookings are subject to availability and are only secured once a written booking confirmation is issued and the required payment has cleared. Bookings made more than 28 days in advance: A 50% non-refundable deposit is due on the day of making the booking to secure the date and vehicle. The remaining 50% balance must be paid in full no later than 28 days prior to the date of the wedding. Bookings made within 28 days of the event: Full payment (100%) is required at the time of booking. Failure to pay the final balance by the 28-day deadline will result in automatic cancellation of the booking and forfeiture of your 50% deposit.
2. Cancellations
Because wedding vehicles are reserved exclusively and often booked well in advance, making it difficult to re-book a date at short notice, our cancellation policy is strictly enforced: More than 48 hours before the journey: Any deposit paid will be forfeited. If you have already paid the booking in full, you will receive a refund of the amount paid less the deposit amount. Less than 48 hours before the journey: 100% of the total booking fee is payable. No refund will be issued under any circumstances. All cancellations must be submitted to us in writing via email.
3. Pricing, Itinerary & Extra Stops
Quoted prices are fixed based strictly on the schedule and specific locations agreed upon at the time of booking. Tolls & Charges: Your quoted price is fully inclusive of standard road tolls, Congestion Charges, and ULEZ/Clean Air Zone fees along the pre-agreed route. Extra Stops & Deviations: Any additional stops or route deviations requested that were not in the original booking will be charged at £1.00 per mile and £30.00 per hour. We cannot guarantee accommodation of on-the-day extensions if they conflict with subsequent bookings or chauffeur driving-hour limits.
4. Grace Periods & Waiting Time
We understand that wedding schedules can fluctuate. A complimentary grace period of 15 minutes is included for every scheduled stop, provided no explicit waiting time was pre-booked for that location. Any waiting time beyond this 15-minute grace period will be charged at £30.00 per hour (billed in 15-minute increments). Overtime and extra mileage fees incurred on the day must be settled via the credit/debit card on file within 48 hours of the event.
5. Passenger Conduct, Alcohol & Soiling
Zero Tolerance (Alcohol & Food): The consumption of alcohol, unsealed beverages, and food is strictly prohibited inside the vehicle at all times. Smoking and vaping are also strictly prohibited. Damage & Soiling: You assume full financial responsibility for any damage, permanent staining, or tearing caused to the vehicle's interior or exterior by you, your wedding party, or your guests. In the event of sickness or severe soiling requiring specialist professional valeting, a strict cleaning fee of £250.00 will be immediately charged to your card on file, alongside compensation for any subsequent loss of business while the vehicle is out of service. The chauffeur reserves the right to refuse entry or terminate service immediately, without refund, if any passenger exhibits abusive, illegal, or dangerously disruptive behavior, or violates the zero-tolerance alcohol policy.
6. Access, Parking & Passengers
Access: You are responsible for ensuring that the destination venues (ceremony locations, reception halls, country lanes) have adequate and safe access for large luxury vehicles. If the chauffeur deems an access route unsafe or likely to cause damage to the vehicle, they will drop passengers at the nearest safe, legal location. Parking Restrictions: If you request the vehicle to wait in an area with parking restrictions, you are liable for any resulting parking fines or penalty notices. Child Passengers: For safety and insurance reasons, we strictly do not permit children who legally require a child car seat to travel in our vehicles. All passengers must be of age and height to legally and safely use the standard adult seatbelts provided. Pets & Animals: To protect the vehicle interior, strictly no pets or animals of any kind are permitted inside the vehicle, with the sole exception of legally registered assistance dogs.
7. Luggage & Loading
Passenger Cabin: To prevent damage to the interior, no luggage, overnight bags, or bulky items are permitted inside the passenger cabin at any time. Trunk Storage & Loading: All items must be stored securely in the vehicle's trunk, which is subject to standard capacity limits. The chauffeur will handle all loading and unloading to ensure the vehicle is not damaged. Loading Delays: If the loading or unloading of excessive items causes the schedule to exceed the complimentary 15-minute grace period or pre-booked wait times, standard overtime charges of £30.00 per hour will apply.
8. Photography & Media
We reserve the right to take non-intrusive photographs or videos of our vehicles at your venues for BeChauffeured's promotional and marketing purposes (e.g., website, social media). We respect your privacy; our media will focus entirely on the vehicle and will not intrusively feature the faces of the wedding party or guests unless explicit verbal consent is provided on the day. If you wish to opt out of any media being captured at your event, please notify us in writing prior to the booking date.
9. Vehicle Substitution & Force Majeure
While our fleet is maintained to the highest standard, mechanical breakdowns, punctures, or traffic accidents can occur. In the highly exceptional event that the booked vehicle becomes unavailable, BeChauffeured reserves the right to substitute it with an equivalent luxury alternative, or subcontract the work to a vetted partner to ensure your wedding transport is fulfilled. If no suitable alternative can be sourced, our liability is strictly limited to a full refund of all monies paid to us. Force Majeure: We are not liable for delays, late arrivals at the ceremony, or missed schedules caused by circumstances beyond our reasonable control, including severe traffic congestion, road closures, police diversions, extreme weather, or sudden mechanical failure.
10. Limitation of Liability & Personal Property
Our total aggregate liability to you for any breach of contract, delay, loss, or damage arising in connection with this service shall be strictly limited to the total value of your booking. We do not accept liability for the loss, theft, or damage of any personal property, wedding attire, gifts, or floral arrangements left in the vehicle at any time, including during photography sessions when the vehicle is unattended. Nothing in these terms shall exclude or limit any liability which cannot be excluded or limited under applicable law.
11. Applicable Law
These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be subject to the applicable laws and regulations governing the provision of these services.